Resources & Support

Frequent Questions

FAQs

Here you'll find answers to common questions our clients ask. Start by selecting one of the links below. If you don’t see what you need – call or contact us online.

  1. What type of products and services do you provide?
  2. How do I go about getting an estimate from you?
  3. What does CASS mean?
  4. WHAT does NCOAlink mean?
  5. Tips on file format setups
  6. At what resolution should I save my photos and graphics?
  7. What is a proof and why is it important that I look at it?
  8. What is the Pantone Matching System?
  9. Why do the printed colors look different from the colors on my screen?
  10. Is white considered a printing color?
  11. What file format should I use when submitting my electronic document for printing?
  12. Are you a “green” company?
  13. What forms of payment do you accept?
  14. What is variable data printing?
  15. What does personalization mean?
  16. What do I need to provide for variable data projects?
  17. Do you offer storage?
  1. What type of products and services do you provide?

    Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, checkout out the Service Section of our website.

  2. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  3. What does CASS mean?

    CASS Processing - The Coding Accuracy Support System has three main parts:

    1. Address Standardization - Clean, Correct, and Complete
    a. Corrects the address order - house number, street name, city, state, zip code.
    b. Checks for accurate abbreviations and correct road designations. - ST, BLVD, etc.
    c. Fills in missing information if discernible and corrects misspelling where possible.

    2. Address Updates - References the LACS database
    The Locatable Address Correction System database was started to assist 911 emergency services locate poorly sequenced house numbers. A house number might be changed if, among other things, it is out of order with the other houses on the street, if it does not follow even/odd numbers on opposite sides of a street, or any other national address standard.

    3. Delivery Point Validation - DPV
    a. Is the address an actual physical place.
    b. Will the post office deliver to the address.
    c. Is the address signed up to receive mail.

  4. WHAT does NCOAlink mean?

    NCOAlink - National Change of Address

    This is a database maintain by the USPS that tracks all the people who have applied to change their mailing address. For 18 months after USPS receives a request they will supply the new address to mailers. After 18 months a specific person/address combination becomes an automatic UAA or Undeliverable as Addressed and will not receive bulk mail discounts.

  5. Tips on file format setups

    Many layout programs have collecting or packaging functions that will automatically collect your document, fonts, all art including and a report. When possible, it is recommended to use these functions because without any or all of these elements we will be unable to print your postcard.
    • Enclose all screen fonts and printer fonts
    • Include all placed images
    • Make sure your files are set with proper bleed, trim and safety areas.
    BLEED: All art trimming off the edge MUST be pulled out 1/8” beyond the trim line
    TRIM: This is the guideline where the card will be cut
    SAFETY: All art and text within this safety area will assure that nothing will be trimmed off during the cutting process. A 1/4” guide in from the trim should work fine.

  6. At what resolution should I save my photos and graphics?

    Resolution should be at least 300 dpi and we prefer 400 dpi at their final size in the document.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print as expected. If you are unable to save your image in CYMK mode, please let us know.

  7. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  8. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  9. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

  10. Is white considered a printing color?

    Typically, because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  11. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program, with the correct settings, can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  12. Are you a “green” company?

    Absolutely! We take very seriously our role in preserving the environment and integrate numerous green practices into our daily operations. In addition to energy-efficient equipment and chemical-free technologies, we use a process called Waterless Printing which substantially reduces our impact on the world's water supply. We can also perform many print jobs using recycled paper stock. If you would like to use recycled paper for your next print job, let us know. You’ll be pleased with the results and feel good about helping the environment, too.

  13. What forms of payment do you accept?

    We accept cash, checks, and credit cards. We can also set up a business account for you. Please contact us for details.

  14. What is variable data printing?

    Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.

  15. What does personalization mean?

    Personalization is another term for variable data—technology for printing documents so that each piece is personalized to the specific recipient.

    Personalizing can be as simple as a unique name and address on every printed piece. But more sophisticated levels of personalization can include text or images that vary based on data specific to the recipient, or data-driven graphics such as a pie chart illustrating something specific to the recipient.

  16. What do I need to provide for variable data projects?

    We work with many types of data files, but CSV files are the safest bet. These are data files that have commas separating each field, and returns separating each line of data. To save time and hassle, make sure your data is properly formatted with each piece of data in separate fields.

    Complex projects may require other files, like image files or additional data files. If you are unsure of what may be required for a particular variable project, give us a call for a free consultation.

  17. Do you offer storage?

    Yes. We offer storage of most products and also offer fulfillment of those items on an as needed basis. In some cases, minimum quantities may apply.